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Accessing rural bus services – how can we ensure equity?

hertslynx
Article by Beate Kubitz

Transport provision and population density tend to correlate closely – and in some ways, this makes a lot of sense. Services are more likely to be well used where there are large populations within a short walk of them. But what about areas where people are more thinly and evenly spread?

Many areas of the UK are populated in a pattern of small villages, spread out over large areas, rather than in high-density clusters. There may be several potential destinations for shopping, education and work, and the resulting travel patterns traced out between multiple origins and destinations show few highly utilised corridors. Bus services tend to be difficult to sustain because passenger numbers are low – both because of the absolute numbers of people within the area and also because of a high rate of car utilisation amongst those people. The net result means that the carbon footprint per person is far too high.

The challenge of creating frequent, regular fixed line services in areas like this that serve a high proportion of the population is one of the reasons that Hertfordshire developed a Demand-Responsive Transport service, HertsLynx, for one poorly-served area.

Buntingford

East Hertfordshire is an area with a relatively low population density, with 316 persons/km2. The neighbouring authority, North Hertfordshire is a little denser, with 355 persons/km2 [1]. However, neither authority has many large population clusters, with 40% of North Hertfordshire’s population focused outside the three towns of Baldock, Hitchin and Letchworth, whilst in East Hertfordshire around 57% are outside the two towns of Bishop’s Stortford and Ware.

There are areas where this pattern is exaggerated. The zone bounded by Royston in the north, Stevenage in the west and Bishop’s Stortford in the east, is home to around 50,000 people. with people distributed across the area in isolated dwellings, small hamlets and villages with only one small town, Buntingford (population 6,844).

The area surrounding Buntingford is very dispersed. Villages consist of just 30-40 houses. Many people travel within the area or to jobs, services and rail links located in surrounding towns: Stevenage, Letchworth, Hitchin, Baldock, Royston and Bishop’s Stortford. Two corridor bus routes cross the area but are infrequent and, before the establishment of HertsLynx, most people in the area had little or no access to public transport.

At the same time, analysis of transport stops in the area show them to be sparse. When it comes to bus stops that are served hourly [2], only a small population segment is covered.

This notion of frequency is important for people it both empowers those dependent on public transport and enables drivers to see public transport as an alternative.

 

Whilst a 30-minute frequency is more standard as the ‘freedom metric’ in cities, it has been adjusted down for rural areas where there is more tolerance in general of longer waits.

The map shows the areas which are walkable in 5, 10 and 15 minutes to these bus stops, a tiny proportion of the zone.

The large clusters in the east cover Stevenage and Royston (not part of either authority but included as a transport destination for those within the area), Hitchin and Letchworth, whilst the south-west cluster covers Bishop’s Stortford. The only places within the rural area that see buses with these frequencies are Buntingford, Standon, Ashwell (and Ashwell Station).

The net consequence is that the vast majority of the rural population of the area cannot access these bus stops, even via a 15-minute walk – an estimated 40,000 of the 50,000 people living within the area. Viewed from this perspective, it is unsurprising that people living in the area drive further and more often than average [3].

It’s also a huge issue for thoe people who do not drive or have access to a car. Poor services and long distances to bus stops represent barriers to accessing opportunities, amenities and leisure. The consequences of this can then be linked to increased loneliness and other associated costs to the local community and economy.

However, solutions for providing alternative transport in low density populations are tricky. The spread of homes – the origins of most journeys – and their key destinations; the jobs, schools, colleges, services and leisure facilities make the creation of cost-efficient routes difficult. There are multiple journey combinations, with relatively small percentages of the population making each variation, often spread across the day.

Services designed to connect people

To create services which are accessible to more of the population, bus stops need to be distributed across the area. For traditional models of bus services, this is difficult to do. However, for on-demand bus services, it is more attainable. The map below shows the distribution and walkability of the virtual bus stops for the HertsLynx DDRT service.

The image shows actual stops of the on-demand bus service launched in the zone, with walking isochrones at 5, 10 and 15 minutes. Stops in Royston, Bishop’s Stortford, Letchworth, Hitchin and Stevenage are ‘key hubs’ and lie outside the zone served. They are interchanges and can’t be used to travel within the towns.

HertsLynx

The HertsLynx service was commissioned by Hertfordshire County Council funded by the DfT Rural Mobility Fund and launched in 2021, with three minibuses.

HertsLynx service is designed to cover a higher percentage of the population, enabling many more people to walk to meet buses from most of the hamlets and villages.

Initially journeys were from ‘free floating’ areas to key hub towns but increasingly, journeys are being made within the zone and the buses being used for trips like GP visits, social calls and shopping. School and college students have proved to be enthusiastic users with up to 12% of daily trips serving the college north of Buntingford. These students would previously have been reliant on lifts from family and friends.

It exceeded its year one target of 12,000 trips within 10 months. By the end of the first year, over 350 trips per week were made on the service. Many people have become regular users, booking ahead to ensure that they can reach their destinations in a timely fashion.

 

[1] ONS  https://www.ons.gov.uk/visualisations/censuspopulationchange/E07000242/

[2] Jarrett Walker, Human Transit: How Clearer Thinking about Public Transit can Enrich our Communities and our Lives, 2011

[3] Morgan, Malcolm, Anable, Jillian, & Lucas, Karen. (2021). A place-based carbon calculator for England. Presented at the 29th Annual GIS Research UK Conference (GISRUK), Cardiff, Wales, UK (Online): Zenodo. http://doi.org/10.5281/zenodo.4665852

 

 

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Driver shortage: Why Transport on Demand can improve the situation

The lack of workforce in public transport is a structural and widespread problem. Demand-responsive transport (DRT), which makes it possible to employ drivers who “only” have a class B driving licence, could improve the situation in the long term.

Long hours and low wages – bus driving seems to be becoming increasingly unattractive in many regions of Europe, including the UK. According to a study published by the BBC at the end of 2022, one in 10 jobs is vacant. The shortage of available bus drivers leads to services being cancelled, which in turn fuels concerns that public transport is unreliable. Yet a well-functioning public transport system and a healthy demand for it are important to guarantee optimal freedom of movement for people who, for various reasons, cannot be autonomously mobile. So how can we break the vicious circle and make public transport attractive for both drivers and passengers?
A VERSATILE AND FULFILLING PROFESSION

Demand-responsive transport (DRT) is an opportunity for public policy makers to address labour shortages in the public transport sector. At the same time, it offers conveniences for drivers and operators that traditional services often do not have:

  • Minibuses used in on-demand transports are often up to 9 seats and can be driven with a standard class B driving license. Not only is this a way for entry-level drivers to get a job more easily, but it also allows operators to recruit and train new staff more quickly.
  • The vehicles are more compact, easier to drive and manoeuvre.
  • According to our customers’ experiences, the pleasant working conditions of the drivers and the often personal relationship with the passengers contribute to a very good working atmosphere.

For me, [the job] is a way to make genuine contact with the passengers. Some of the passengers even tell us a bit about their lives. A teenage girl I drive every day told me that thanks to the service, custody is now better shared between her parents”.

Mylène, 48, driver of one of the Transdev Darche-Gros buses used for the on-demand service IDFM

Adriano, driver of the TCL on-demand service in Lyon

The drivers are friendly, which is great. You can talk to them, which is not that easy on a bus and not at all on a tram. It’s nice to exchange stories and it makes the journey shorter […] Over time, you get to know the drivers. Last year, when a driver left, we said goodbye warmly”.

A user of the Resa’Tao service in Orléans.

We have a lot of regular users, which means that we build up a certain bond with the customers. We always greet each other in a friendly way and we are also on a first-name basis. This creates a really warm atmosphere”.

Adriano, driver of the TCL on-demand service in Lyon

Because they drive fully occupied minibuses instead of large empty buses, the drivers feel more valued in their profession.

On-demand transport does not threaten existing regular public transport. On the contrary, it’s a service that really helps people get around in their daily lives”.

Nicolas, mid-30s, driver of one of the Transdev Darche-Gros buses used for the on-demand service IDFM

How can public transport be transformed to become more attractive for passengers and riders?

Whilst there is an urgent need for viable alternatives to the private car – both in cities and rural areas – social and economic trends are making it difficult to create a public transport offer that genuinely meets people’s mobility needs.

Home working has reduced passenger levels, particularly during the traditional peak hours. The economic impact of this means that bus services have been cut and the ambitions, set out in the National Bus Strategy “Bus Back Better”, to create more accessible, reliable and well-timed bus services are being undermined.

On-demand transport can also provide relevant answers to these problems. Flexible management makes it possible to offer journeys that are tailored to the needs of passengers: 35% of users of our on-demand transport services previously travelled by car¹, and as many as 10% of passengers have completely parted with their car since using the on-demand service¹.

The high level of customer satisfaction and usage of on-demand services shows that public transport can be attractive. Guaranteed rides, comfortable transport, and short distances to the next stop, all these attributes are highly appreciated by the customers of the on-demand services powered by Padam Mobility. And this appreciation is also felt by the drivers.

Besides financial incentives, the profession must also be more enjoyable and less stressful to perform. Well-planned and fairly scheduled on-demand services can achieve this and make the job of a public transport driver more desirable.

 

Sources:
₁.Study conducted by Padam Mobility customers, including in Strasbourg on the Flex’hop service

 

This article might also interest you: On-Demand-Mobility: The Evolution of Local Public Transport 

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