Padam Mobility News

Padam Mobility Appoints Jack Holland UK Business Developer

Jack Holland

Demand Responsive Transport platform, Padam Mobility, has appointed bus innovator, Jack Holland as Business Developer in the UK.

Jack returns to buses and public transport after a period working for innovative transport technology start-ups and will join efforts with David Carnero at Padam Mobility.

Jack originally joined the bus industry as a graduate trainee at Arriva, getting to grips with the business of running bus operations in the Home Counties. He went on to spend 2 years managing over 100 vehicles over 5 counties before setting up the first app-driven public transport on-demand bus service.

In 2017, he was a central part of the team that launched Arriva’s ArrivaClick service in Sittingbourne. From that cutting edge start, which drew passengers from car and taxi travel, he went on to win further projects to establish ArrivaClick services in Leicester (the first DDRT service funded by S106 in the uk) and Liverpool, launching the 25 vehicle service in 2018.

« Jack is the perfect person for this role. He understands the bus industry in the UK and the needs and concerns of Local Authorities as well as the potential for on-demand services to provide cost-effective and passenger-friendly solutions at this crucial time as we emerge from the pandemic and move forward with Bus Back Better. » Grégoire Bonnat – Co-founder and CEO

Jack Holland said:

« I am really excited to be working to develop demand responsive transport with Padam Mobility in the UK. The Padam Mobility platform has the potential to solve many of the issues faced by the first generation of on-demand services and is backed up by real understanding and experience of delivering flexible buses as part of public transport. If you’re interested in talking about how we can help set up rural and urban flexible bus services, I’d be happy to hear from you. »

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Rural mobility: How to build a DRT offering to maximise commercial sustainability beyond the funding 

Rural Mobility Webinar

Mobility in rural areas: How to set up a DRT offer to ensure economic sustainability beyond the funding – this was the topic discussed by mobility experts in a recent webinar organised by Padam Mobility and presented by Beate Kubitz. Read the most important take-aways here!

While public transport in urban areas is largely well developed, rural regions are usually poorly or not at all connected to a public network.

Demand-Responsive Transport, i.e. transport that adapts to the needs of the individual inhabitants, can remedy this situation. Vehicles only cover the itineraries users request, thus avoiding unnecessary kilometres and CO2 emissions. A good idea in theory, however, not yet implemented in reality.

What are the reasons why DRT services remain rather underdeveloped?

The feasibility and concrete deployment of Demand-Responsive Transport services were discussed by the 5 mobility experts Beate Kubitz, Matthew Clark (Steer), Matt Dacey (VIX Technology), David Shakory (formerly MOIA, now what3works), and David Carnero (Padam Mobility) in a dedicated webinar entitled “Rural mobility: how to build a DRT service to ensure economic sustainability beyond subsidies” that has been organised by Padam Mobility and can be watched here in full-lengths.  

The experts agree, DRT is an important achievement and has great potential to significantly improve the mobility of rural populations and thus their overall quality of life. 

However, in order to make DRT available to all, it is necessary to overcome prejudices and eliminate identified problems. An important aspect in this context is the flexibility of the operator and the software provider. Each territory is different and therefore needs to be analysed individually in order to identify how the DRT service needs to be designed to provide added value for users.

First you have to understand exactly what the real needs of the population are and how these needs can be met“, says Matthew Clark. He adds “It is important to realise that ‘rural’ is not one place“. This aspect recurs throughout the discussion: understanding the needs and adapting a flexible DRT offer accordingly. 

How is it possible to make Demand-Responsive Transport economically viable?

So far, the general view is that public pooling services are not profitable. However, this should not be the main incentive to provide rural DRT to the population. David Carnero says any newly implemented service has to reach a certain point “where it is efficient from an operational point of view“.  He adds, “It’s a platform play, so the platform has to be built, the usage has to be built (…).”  To be able to speak of profitability at all, the service must offer users real added value, be well accepted by them and establish itself in the long term. This process does not happen overnight.

It is also crucial that DRT services are used efficiently, not simply as another mobility product in addition to the existing traffic, but to actually relieve traffic, for example, if users decide to use a DRT service to the nearest transport hub instead of relying on their own car. 

The high user-friendliness offered by DRT services can be a driver to encourage users in general to use more public mobility services. This could be an important step towards Maas (Mobility as a Service) and revolutionise the way we perceive and use mobility – especially in rural areas. 

Watch the full webinar in replay 

What do you think about this topic? Don’t hesitate to contact us!


This article might interest you: Mobility-as-a-Service and DRT: Towards A sustainable Platform

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Mobility-as-a-Service and DRT : towards a sustainable platform


Mobility-as-a-Service is perhaps the trendiest concept in the mobility sector. This concept, sometimes misused, tends to be associated with the image of an ultra-connected city, with a wide range of infrastructures and innovative transport offers, while sometimes ignoring the suburban areas.

However, MaaS should be a way to promote sustainable and inclusive mobility, by highlighting public transport and shared mobility offers.

Integrating Demand-Responsive Transport (DRT), a recognized solution for serving low-density areas, into a more comprehensive MaaS solution that includes areas such as peri-urban and rural areas would be a real paradigm shift in terms of equal access to mobility services.

Mobility-as-a-service: innovating for better decision-making

MaaS allows users to access all available modes of transport (train, bus, tramway, DRT, bike, e-scooter, ride-hailing, walking…) on the same mobile app with a focus on intermodality and multimodality, and on reducing the use of polluting modes of transport such as individual cars.

As the vehicle autonomy classification, MaaS presents several levels of integration of transport offers.  These levels increasingly assist the user’s mobility. Ideally, the aim is to offer a fully integrated multimodal experience, without any rupture, and with a single ticket (level 5/5).

The Mobility-as-a-Service initiative : a multidimensional opportunity for public authorities

  • For Public Transport Authorities (PTAs), MaaS is a powerful public policy tool. It must ensure the common interest in the use and control of territories, and propose an improved model of urban and suburban public transport. MaaS is also a valuable tool to ensure that new mobility offers are complementary to public transport, rather than in competition with it.
  • It is in the best interest of public authorities to adopt an active attitude towards MaaS. Why? To achieve goals in reducing private car use and pollution, and to ensure that public transportation infrastructure is the backbone of the service.

Beyond the cities, Mobility-as-a-Service must provide peri-urban areas with access to relevant mobility solutions.

Integration of Demand Responsive Transport (DRT) in MaaS : a step forward towards a sustainable MaaS

Integrating DRT into a more global MaaS that includes sparsely populated areas such as peri-urban and rural areas highlights the need to address the mobility disparity between large urban areas and the rest of the territory.

DRT facilitates economic and social inclusion

The DRT developed by Padam Mobility in low-density suburban areas is a great opportunity in territories in need of a new impetus. It allows operators to optimize bus journeys in these areas to meet non-uniform demand.

The objective ? Reduce the polarity of transportation networks around major cities and connect remote areas to existing infrastructures  to facilitate access to dynamic areas and employment hubs, for example.

Promoting responsible MaaS also means considering all types of user profiles (working people, students, elderly people, people with disabilities, etc.) and their specific needs. It also means offering alternatives to digital technology for users who do not have a smartphone.

DRT is able to address these needs :

  • by providing services accessible to people with reduced mobility (PRM), tailored to different types of populations (young, active or senior)
  • by allowing reservations via several channels, including those addressed to less connected users.

Increased flexibility to meet changing mobility habits

A more global Maas must address the need to make transport more flexible, whether it is public or active (cycling, walking). Travel reduction, teleworking, e-shopping, the health crisis is a catalyst of this trend. The solution delivered by DRT emphasizes the need for more flexible public transport at the dawn of a profound change in mobility habits.

More data sharing between MaaS and DRT system for a successful integration

Data sharing between different transport operators supports the inclusion of DRT in MaaS initiatives. From this perspective, the greater amount of data exchanged provides accurate information for public policy and continuous improvement of services and infrastructure.

Mobility-as-a-Service and DRT in Germany: integration is in progress

DB Regio, a Deutsche Bahn subsidiary (one of the main transport operators in Germany), is restructuring its rural transport offer around Mobility-as-a-service. In order to rethink the DRT brick and adapt it to the challenges of rurality, DB Regio selected Padam Mobility to deploy its DRT solution WDW NOW in Rhineland-Palatinate, a rural state in the southwest of Germany. A partnership with the company Hacon, has facilitated the integration of Padam Mobility’s DRT solution into the overall local mobility offer, in an inclusive MaaS approach :

“One of the most persuasive aspects of the service is its inclusiveness, as it addresses the needs of different population groups especially those who do not have easy access to mobility options, such as people with reduced mobility. In addition, the different booking options cover all age groups : young people are used to make reservations via the app, while older people prefer to talk to a “real person.”

Gerd Overbeck, Head of New Mobility Services at Hacon

Other integrations have been made, such as in Lille, France (Keolis-Padam Mobility).

This article might interest you : MaaS : a rapidly changing transport industry

Find out more about Padam Mobility solutions

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Mobility in rural areas: how our DRT solutions help to reconnect territories

rural mobility

Mobility in rural areas is a major issue. Transport provision for rural areas in the UK has shrunk over the past half century. From the Beeching cuts to the decline in bus services over more recent history – which is particularly acute in rural areas – there is now a crisis in provision for rural communities. 

The challenges of rural mobility are those of smaller populations, distributed unevenly over greater areas (along with jobs and services) and generally connected by lower capacity and less reliable networks. According to the Countryside Climate Network, 2020:

  • 43% of people living in rural England live more than 1hour away from a hospital by public transport, compared to just 7% of people in urban areas
  • 47% of people living in rural England live more than 30 minutes away from a town centre by public transport, compared to just 5% of people in urban areas
  • People in rural areas travel more kilometres per year than people living in urban areas

Since its creation, Padam Mobility aims to make smart mobility more efficient, and therefore more accessible, to sparsely populated areas. Taking care of the mobility of the inhabitants of peri-urban and rural areas by offering sustainable shared mobility solutions is a mission to which the company responds on a daily basis by implementing on-demand transport services  (DRT and Paratransit). To improve travel for all and facilitate access to services and jobs.

Our solutions have proved their worth in rural areas because they are easily adaptable to local issues and provide relevant answers to the problems encountered by mobility stakeholders in this scale of territory. Because they make it possible to reduce the cost per trip, by increasing the attractiveness of services and therefore ridership, while at the same time reducing operating costs by minimising empty rides as much as possible. Also because they can be adapted and integrated into a mobility offer by focusing on the most difficult part: providing a comprehensive service to users who are furthest away from the main routes. They particularly respond to the challenges of:

Relevance of the mobility offer

  • Consideration of local constraints and adapting to the different use cases
  • Complementarity with the conventional public transport offer

Quality of service

  • Lower operating costs and significant improvement in the performance of DRT and Paratransit services 
  • Simplification of the tasks of the call centres: faster booking and processing, automatic ride dispatch

User experience and digital transition 

  • Reduction of booking times
  • User empowerment through the introduction of new booking channels (website and mobile app) 
  • Improved passenger experience: real-time, multi-dates or recurring bookings, reminder notifications, ergonomic interfaces, etc.

Accessibility and sustainability 

  • Reduction of the carbon footprint and fine particles thanks to itinerary optimisation and ride pooling
  • Adaptation to all types of vehicle fleets
  • Pooling of DRT and Paratransit services for a universal and 100% accessible offer

In Châlons-en-Champagne, Saint-Omer, in the Brittany or Pays de la Loire region in France, in the federal state of Rhineland-Palatinate, in Germany, Padam Mobility DRT and Paratransit solutions have been able to adapt to the local constraints and challenges of both the territories and their inhabitants in order to improve the mobility of rural populations, reduce their dependency on private cars and increase their autonomy in their travels.

In these territories, transport operators and public authorities have jointly decided to encourage a smart and flexible alternative mobility, based for the most part on innovative management platforms. Thanks to on-demand transport services (DRT and Paratransit), new ways of managing and guaranteeing access to a more inclusive and sustainable mobility have been put in place. These means allow a gradual transition towards carbon-free travels, reduce the impact of private cars and improve access to employment and service areas. 

The implementation of dynamic DRT and Paratransit smart solutions guarantees operators and local authorities immediate benefits:

  • Increased ridership and lower operating costs per trip thanks to a better user experience and the introduction of new booking channels that address wider user groups (young people, seniors, commuters, occasional users). As an example, DRT services triple their ridership on average once equipped with Padam Mobility technology.
  • Optimisation of resources by grouping services on a single platform to maximise service use. These platforms can also be adapted to any type of vehicle and user group while ensuring optimal allocation of resources and optimised service management.

The potential and new use cases that these on-demand transport services make it possible to apprehend open up new perspectives:

Rethinking the mobility offer as a whole

  • While regular public transport is viable with a minimum of demand density, smart DRT and Paratansit services can be set up to connect to regular public transport networks, thereby increasing ridership rather than competing with them. 
  • In the light of the development of Mobility as a Service solutions (MaaS), DRT and Paratransit represent one of the rural mobility options that help to improve the overall coverage of a territory and seamless travels.

Adapting quickly and at no extra cost to the new use cases that have emerged as a result of the health crisis.

  • The dynamic DRT and Paratransit services make it possible to set up smart health transport services in rural areas dedicated to the most vulnerable to serve health care or vaccination centres, to relieve congestion or to supplement regular lines in compliance with health measures.
  • At a time when the health crisis is highlighting all the limits of living in an urban environment, the inhabitants of metropolises are migrating to rural areas where the living environment is more pleasant. These newcomers, who very often do not have a car (or even a driving licence), bring with them new expectations and requirements in terms of access to a reactive mobility that adapts to their lifestyles.


Find out more about Padam Mobility

This article might interest you: How Padam Mobility is revolutionising the way people move in all territories

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Padam Mobility now referenced on digital market place

Padam Mobility’s Demand-Responsive Transport software solutions are now referenced on digitalmarket place, an official online service for UK public sector organisations to find people and technology for public digital projects. Services that have been selected can be searched by free text search as well as by continual narrowing of the field using various search criteria such as business impact level supported, cost, deployment model.

Padam  Mobility designs and develops smart and dynamic Demand-Responsive Transport solutions using foolproof routing and pooling algorithms. Our mobile apps, simulation and management interfaces are tailored to the needs of our customers: Transit Operators, Transport and Local authorities, private companies, in the interest of users and territories.

This is not the first time the company’s digital solutions have been selected by government platforms. In France, Padam Mobility is listed on the France Mobilité (French Mobility) website, which promotes French innovation by building on existing good practices and aims at federating a national ecosystem of mobility stakeholders. Since January 2020, Padam Mobility is also referenced on the French Union des Groupements d’Achats Publics (UGAP) platform, a public industrial and commercial establishment, which provides a catalogue of more than 1 million active references from 2620 active markets, complemented by a portfolio of advantageous services.

For operators and public authorities, it proves Padam Mobility is a trustworthy partner. It also makes our solutions easier to discover and to buy.


Find out more about Padam Mobility

This article might interest you: Fulfilling your Municipal Promises thanks to Demand-Responsive Transport

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Transporting vulnerable people to vaccination centers: a challenge taken up by on-demand public transport

campagne de vaccination

The vaccination campaign that has started is targeting in priority the most fragile populations. Those for whom the vaccine is the most urgent, those also for whom mobility can be a challenge. The task is to transport these groups to the vaccination sites, which have not been the main concern of those designing public transport systems until now.

The Île-de-France region, in collaboration with the départements, has deployed all its resources to facilitate travel to and from vaccination centers. The region is relying on the departmental PAM (Pour Aider à la Mobilité) networks, which allow people with disabilities of 80% or more to travel around the region.

By also relying on its Dynamic Demand Responsive Transport system, TAD IDFM. This innovation, carried out jointly by the regional authority, Padam Mobility and setec, has already provided tens of thousands of users with efficient public transportation in the low-density areas of the outer suburbs of Paris.

Ultra-fast implementation

Flexible, the Dynamic DRT makes it possible to book a trip between two stops without the vehicle having to follow pre-defined lines or schedules. The transport authority was therefore quickly able to add stops on the Padam Mobility platform to serve vaccination centers in the greater Paris area: in Rambouillet, Saint-Rémy lès Chevreuse, Houdan, Melun, Nemours, Lagny and Pontoise.

In the mobile application, on the website or on the phone, users simply select this new stop, as the transport network has adapted in real time. The interfaces also make it possible to specify whether the user is over 75 years old, a category for which transport to a vaccination center will be free.


vaccination campaign


The dual PAM / TAD IDFM system set up by the region demonstrates the clear synergies between on-demand public transportation and paratransit. TAD makes it possible to offer a service that is both optimized for the community, thanks to algorithms that recalculate routes in real time, and meets the specific needs of each user.


This article may be of interest to you:

Why should public transport become stronger (than ever) despite social distancing?


Find out more about Padam Mobility’s Demand-Responsive Transport offer here.

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Company values that beat the bullshit detector [A 4-step method]

methodo valeurs padam mobility
Step 1 – mapping the concepts
Step 2 – ensuring alignment
Step 3 – synthesizing information gathering
Step 4 – involve everyone in the staging. 

As a preamble to the document that presents its corporate culture, Netflix reminds us that Enron – a multinational that disappeared after a historic financial scandal – had the following values: Integrity, Communication, Respect, and Excellence.

How can we ensure that company values correspond to reality? That they will be lived on a daily basis, and that they support both the vision and the mission?
Today we share our methodology, hoping that you will improve it, and share your improvements with us #share

Where do the values fit in our approach? 

Harold Laswell

Harold Laswell (opposite), the grandfather of corporate communication, defines marketing in the following way: Who says what to whom through which channel for what effect. Values are at the heart of the Who. They will therefore be deployed throughout the model, right up to the effects.

The importance of values in the success of a company has been detailed and popularized by Collins and Porras in Built to last, a must-read for every leader.

Above all, our values are benchmarks that define the right way to act.

Step 1 – individual interviews: mapping the concepts

It is a person recently arrived in the company who carried the approach. With a fresh and naive look, not much parasitized by historical biases. An individual interview with each employee brought out a list of trends and key words, by asking questions such as :
• What best represents Padam Mobility?
• Why is this company incredible?
• What part of your personality exists in Padam Mobility?
• When something works at Padam Mobility, what is it thanks to ?
• And when it doesn’t work ?
• What impresses you most about your colleagues? What do they miss?
• What surprised you when you arrived?

Les valeurs @Padam
The size of the expressions represents the frequency with which they were heard.

If there are only a few of you, you can interview each employee. Beyond 30 or 40, you can focus on historical employees, founders, or very recent arrivals. Those who are not in an in-between situation. You can also send a questionnaire to the entire company.

A synthesis will come up with a list of concepts, carried by one or more people. It is then necessary to define sharp values and avoid a list of good intentions. We wanted values that pass the Bullshit detector. So we gave each value a positive opposite.

For example, to rigor we opposed elasticity. To strength we opposed finesse, to action we opposed reflexion, etc.

The bullshit detector consists of evaluating the impact of a message by asking whether it is opposable. That is, whether someone is defending the opposite of what you say. If not, the message is empty.

For example, “I want to bring unemployment down” does not pass this test because nobody wants it to go up. It’s not a memorable message. “I want to bring down unemployment for the over-55s through assisted contracts over a 5-year period” passes this test with flying colours: others will want to use opposite methods.

Step 2 – The survey: ensuring alignment

We then carried out a survey to all the staff, asking about the values that emerged during the interviews. The survey proposed to place ourselves on an axis between two opposite but positive values. By proposing to each person to evaluate the one they value the most, and the one the company values the most.

Between benevolence and high demands. Between individual responsibility and collective responsibility, between versatility and specialization.

It is essential to ask the teams what the company values. To ensure that management and leadership will embody the values. It would be disastrous to end up with values that only represent the wishes of the teams. And it would be just as disastrous to end up with values that only express the desires of management.

We are efficient because we believe in the values of our mission, both ecological and social. At the core of our action, it is human considerations which welds us on a daily basis. This is where the collective desire to overcome any problem on our path comes from, and the energy deployed to solve it”. Benoit – CTO

18 x2 questions that allowed us to place each of the values and its inverse on axes. Don’t expect your employees to jump for joy, it wasn’t the most exciting part of the process.

But the data collected allowed us to map out our key words and start taking action.

Step 3 – Results and mapping: synthesizing information gathering

This phase took place during an off-site All staff meeting. The right time for the exercise to become collective.
It was therefore a question of placing the results of the survey on a mapping with the following axes:

  • Valued by the employees (+/-)
  • Valued by the company (+/-)

Nightmare zones are the bad news: when Padam Mobility and its employees do not agree on the importance of certain values.
Bottom left, what does not represent us: what Padam Mobility and its employees do not value.
The blue triangular parts are those that only bring together a group between the company and its employees. There will be work on that side.
The upper right triangle therefore corresponds to the positive part of the graph: when Padam Mobility and the team value the same ideas.
We have presented these results to everyone, here are the values that have emerged in our sweet spot:

Sweet spot
These are:
• Adaptation (rather than conviction)
• Resilience (rather than strength)
• Caring (rather than demanding)
• Collective responsibility (rather than individual responsibility)
• The “bulldozer” (rather than the finishing touches)
• Functional (rather than technical)

We have derived strong concepts from them, and synthesized these concepts into 4 values and statements. Your values can be presented by expressions (“Done is better than perfect”, for example), by words, by sentences. Whatever works.

Moving from concepts to the expression of values is key, and there is no good method. A mix of intuition, guts, sincerity. The management, or even the co-founders, will take charge of this step to find the right restitution. Involve the internal comms’ to validate them, not necessarily to define them.


• We evaluate our actions through their impact on users, the environment and the society in which we live.
• We share responsibility. Each task is a collective task. All transport is collective transport.
• We care about interactions within the company, as well as outside. Our reputation has been built on our caring.
• We take a lean approach to what we do. We focus on immediate benefits.

We have chosen to keep 4 of them. It could have been 3, or more, but beware: Netflix has 9, which is too many for us.  Transmitting nine values on a daily basis could dilute the messages.

Step 4 – The exercises: Involve everyone in the staging. 

Presented offsite, these 4 values were the occasion for an exercise by teams of 5 people. For each group, we asked them to define the following values:

• The behaviors that support our values
• Unacceptable behaviours
• A proverb
• A quote
• A real person representing it
• An imaginary person representing it

An hour and hundreds of ideas later, we reached at a synthesis

Example of the Impact value:

Exemple de la valeur impact
You will find on this link the result for the 4 values (do not hesitate to ask for access)
Our culture makes us a sharp, sincere and enduring personality because we aim for long-term success.

Values: What do they promote? 

Together, we share a cultural foundation.

They allow us to know the conditions for long-term success, to define the behaviours and skills we value. In order to target our future employees, and to more easily explain why certain behaviours are not acceptable.
This answers the question, “What happens if the person with the best results doesn’t live up to our values?” Such behavior would jeopardize the company’s long-term success. The answer becomes simple.

How do we make them live?

We mention them during recruitment: when sending their CV, each candidate answers a few questions related to our values. They are always part of the discussions we have with each other during recruitment. During on-boarding, they are re-explained, and each presentation is an opportunity to highlight the agreement between our actions and our values.

The words impact, lean, care, and share come up spontaneously in conversations.

How did we make them last and live? This will be the subject of a future article.

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One step closer to MaaS in Lille

Un pas de plus vers le MaaS à Lille

Keolis Lille, the transit operator of the Illévia public transport network in the Lille metropolitan area has just deployed an integration between its trip calculator and its Demand-Responsive Transport application (developed by Padam Mobility). This integration is done within the application through the Navitia multimodal trip planner, developed by Kisio Digital. 

As of now, the integration allows any user to complete his or her trip by all modes (including Demand-Responsive Transport) at once for a seamless trip to his or her destination.

Improving access to transportation in low-density areas

The Ilevia application provides a complete mobility package allowing the display and booking of trips from other shared mobility applications such as carpooling or Demand-Responsive Transport, as Ilevia Reservation, developed by Padam Mobility.  Access to seamless mobility is guaranteed throughout the entire urban area. By bringing together all possible modes of transport without opposing them, travel for all is made easier and real solutions to territorial and social inequalities are provided.

The MaaS at the service of the user experience

The integration meets the desire of Kisio and Padam Mobility’s mutual clients to integrate all modes of transportation following a MaaS logic. The Ilévia mother app offers a complete mobility package enabling trips booking from other shared mobility apps such as carpooling or Demand-Responsive Transport like Ilévia Réservation.

User experience is now considerably smoother. Users can access all available transportation options in a matter of seconds, and can compare trips to choose their ideal travel option. And this without interruption until the final destination.

This first integration of the Padam Mobility DRT solution in Lille in the Illevia app facilitates access to this new modes of transportation for its inhabitants. The excellent collaboration between the Padam Mobility and Kisio Digital teams enabled us to move quickly. Following a logic of Mobility as a Service (MaaS), the integration of the solutions of the new mobility major stakeholders in our Navitia trip planner is an important area of development to give users more choice by combining more and more means of travel”.

Malik Chebragui, Products and Operations Director at Kisio Digital

Another advantage for the user is that he/she no longer needs to know the exact mode of operation or service area of the DRT service on which he/she will use, as only relevant itineraries are proposed. He/she also no longer needs to know the exact name of the stop closest to his/her destination address.

Boosting ridership

For the Lille metropolitan area, the new integration enables it to make its entire mobility offer, including DRT, more visible, which should boost ridership rates.

It is essential for a company like us to design accessible interfaces. For our clients, this is a fundamental advantage that allows them to make their transportation offer more legible and visible”.

Ziad Khoury, Co-founder and COO Padam Mobility

From a technical point of view, the integration is made possible thanks to deeplinking, which allows the Ilévia mother app to query the Ilévia TAD réservation app, to generate Origin-Destination (OD) searches and to automatically make bookings on the sections served by the DRT and whose use is relevant to the requested trip.

Ensuring a better access to transport in rural areas

Access to a seamless mobility that unites, without opposing them, all the possible modes of transportation makes it possible to facilitate travel for all, providing a solution to spatial and social inequalities and to the climate emergency.

A step closer to the MaaS in Lille


The MAAS in Helsinki, the pioneer of a new urban mobility?

Find out more about Padam Mobility solutions

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Padam Mobility offers technological solutions to ensure social distancing in transports

End of stay-at-home order

During the month of May, the population will experience a gradual end of lockdown. Returning to school or to the work, the issue of traveling within safe distances is a challenge.

Transforming bus lines that embark passengers at stops into vehicles that take reservations via mobile app, website or phone, will guarantee social distancing.

This will avoid passengers having to let buses pass because they carry too many passengers. With the right technology, it is also very simple to implement.

It is a matter of accompanying public transport in in the end of lockdown for which it is already urgent to prepare, with ambition and a sense of responsibility. To get out of the health crisis, but also the economic and social crisis we are experiencing.

Grégoire Bonnat, Co-founder and CEO of Padam Mobility

Presented by governments around the world, the end of the saty-at-home order plans set out broad strategic guidelines. Priority subjects: public health, getting people back to work, reopening businesses, schools and transport.

To avoid contagion in metros, buses or trams while allowing citizens to move around, one possible solution may be to transform the usual lines into on-demand transport, easily adaptable and meeting health safety requirements.

Transforming a bus line into a on-demand Transport : a preferred means of mobility to adapt to all demands while ensuring health safety.

On a very simple model, users will be able to reserve a seat on their bus via a mobile application, a website, or a dedicated call centre. The number of seats available in a vehicle at a given time will depend on health constraints. This number could be evolving very easily as the end of the stay-at-home order progresses: technology allows it. Thus, it will be possible to ensure a filling of 20%, then 40%, 60%, and so on until the return to normal. It will even be possible to go back if necessary.

Transportation is guaranteed, there is no more risk of ending up in a full bus, or of having to let it pass without knowing if there will be room in the next one. The transportation offer becomes clear and readable for everyone.

Several customers have already asked us to set up reservation solutions adapted to the specific needs of the period.

From one day to another, we will get instructions related to the opening of this school or that factory. Public transportation must be able to adapt very quickly. On-demand Transport works with an associated software that allows us to foresee and guarantee reservations. It is a tailor-made mobility solution, adaptable in real time and therefore extremely relevant in this context of end of stay-at-home order.

Grégoire Bonnat, Co-founder and CEO of Padam Mobility

End of lockdown and massive influx of passengers: the concern of public transit operators

“Transports are a key factor in economic recovery, but it is particularly difficult to maintain physical distancing and sanitary measures,” introduced the French Prime Minister before detailing future government measures for public transport.

For the entire Paris region, RATP President Catherine Guillouard already explained on France Inter on 24 April that ensuring safe distances would not be feasible, given the hyper-density of the Parisian network: “If we had to apply the rules of social distancing, we would only produce 2 million journeys per day, compared to 8 million with a network supply at 70%. …] We must plead for teleworking and refer to the new mobilities”. Maintained until now at 30%, RATP traffic should increase to 70% from the first day of the end of stay-at-home order. An opinion supported by the UNSA-RATP union, judging that it would be “unmanageable by the company” to police all travellers and committing everyone to take responsibility and to telework as much as possible.

The same concerns and observations were made by other French cities, such as Le Mans and Lyon, which are preparing to reopen 80% of their public transit networks. Last Wednesday (22 April), the SYTRAL president Fouziya Bouzerda presented the measures envisaged during the end of the stay-at-home order to manage the flow of passengers to come: installation of vending machines in metro stations allowing the purchase of kits containing masks and hydroalcoholic gel, installation of automatic disinfecting kiosks and cleaning of trains with virucide.

By offering to reduce and guarantee the number of seats available in the vehicles to respect social distancing, Padam Mobility ensures the continuity of its services in strict compliance with the health measures in force (wearing of masks for drivers, systematic disinfection of vehicles).


Find out more about DRT’s adaptations in times of CoVid 19

Coronavirus : learn how Padam Mobility helps DRT operators to adapt their services



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Public Authorities and Operators make massive use of DRT to adapt to the crisis

Demand-Responsive Transport CoVid 19

In this period of CoVid 19 health crisis, all of the affected countries have largely readjusted their transport offer. Demand responsive transport (DRT) is not exempt to this rule. The flexibility of its operation enables it to respond quickly and efficiently to the travel needs of the healthcare personnel while respecting the security measures in force. A tour of these DRT services that have been able to adapt overnight to the new health context.    

All over France, regular DRT services are adapting to serve healthcare institutions and responding to the caregiver’s rhythms.

In Menton, Zestbus, previously a regular shuttle service dedicated to the inhabitants of the town, has been transformed into a DRT service specially addressed to the carers of the riviera. In Fleurance near Toulouse, the existing DRT service for senior citizens or people with no means of transportation is being reconfigured to transport the staff of public health institutions. In Strasbourg, in the Grand-Est region, the Compagnie des Transports Strasbourgeois (CTS), in collaboration with Padam Mobility, has adapted its Flex’hop Z1 DRT service to the needs of hospital staff.The capacity of their vehicles is limited to two people in addition to the driver.

In Saint-Omer, in the Pas-de-Calais region of France, DRT Mouvéo’s service optimization algorithms have been adapted by Padam Mobility to expand the service perimeter and meet new travel needs.

 Some DRT services are created from scratch to improve the mobility of the medical profession.

As is the case in Nice,, where a DRT service has been specifically set up for hospital staff. Open 24/7, the vehicles are operated jointly by the Régie Ligne d’Azur and the city’s taxis.

The Transport of Persons with Reduced Mobility (TPMR) services are also open to the transport of care personnel.

In Bordeaux (Mobibus), Saint-Étienne (HandiSTAS), Nancy (Synergihp), Toulouse (Tisseo), Nantes (Tan), Orléans (TAO), Le Havre (MobiFil), existing MPRT services were opened free of charge – usually 24/7 – to hospital, clinic and Hospice staff. In Grenoble, the Fléxo+ TPMR service open exclusively to caregivers is used on average 130 times a day.

Demand responsive transports that remain open to the general public are organised in such a way as to ensure that social distancing measures are respected.

Ile-de-France Mobilités, the Ile-de-France transport authority, has decided to keep all its DRT (DRT IDFM Padam Mobility) services open after implementing numerous safety and health measures in partnership with local authorities and operators.

In Marne La Vallée, east of Paris, Plus de Pep’s DRT service working with Padam Mobility has been reconfigured by Padam Mobility to no longer offer journeys to or from the market.

In Lyon, the DRT service, TCL on demand, which works with Padam Mobility, the Sytral has reduced the number of seats available in each vehicle to two in order to comply with the 1 metre safety distance recommended by the authorities.

With the reduction in group travel in Bain-de-Bretagne, the community of communes has decided to maintain the Tadi Lib’ demand responsive transport service in the twenty communes of the inter-communal territory for the most vulnerable people. In Morbihan, the town of Auray and Keolis have decided to keep the DRT Auray Bus service open, under the same operating conditions, in particular to facilitate travel for healthcare staff and relatives of isolated people, while reinforcing health rules for the benefit of all.

In the Gard Rhodanien, the bus lines are closed except for transport on demand provided by the UGGO service, intended for people over 65 years of age.

DRT services abroad are not left behind and are also adapting to the health context. 

In York, USA, the DRT Rabbit transit service has implemented strict security measures following Governor Wolf’s recommendations.

In Scotland, 3 bus services have converted to DRT to guarantee service to the territories. In Edinburgh,  Border buses allow healthcare staff to travel free of charge. In Jedburgh and Newcastle, Peter Hogg and Telfords services remain open to all and are accessible by reservation 24/7.

In Padua, Italy, the operator Busitalia has modified its DRT Night Shift service. Initially designed for night travel by students, the service hours have been extended to the whole day.

In Quebec, in the municipality of Charlevoix, the  County Transit service also interrupted its night service to operate from 7 a.m. to 4 p.m. every day. In addition to meeting the travel needs of residents, it provides meals and essential supplies to seniors’ centres.

Local authorities and operators are organized and committed to guaranteeing the continuity of the public transport service in the best possible sanitary conditions and to providing a response adapted to the travel needs of healthcare personnel.  

Thanks to their flexible management, Padam Mobility’s dynamic DRT solutions have proven their efficiency and their ability to adapt to the particularities of these new contexts. The company continues its commitment to develop ever more intelligent and inclusive mobility solutions, more agile and supportive, which will adapt to tomorrow’s world, post Covid-19. 


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