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Padam Mobility News

A Milestone Achievement: 2 Million Journeys with Île-de-France Mobilités

Since 2019, Padam Mobility, in partnership with Setec its, has been at the forefront of deploying the DRT system for Île-de-France Mobilités. This service has recently surpassed an impressive 2 million trips, marking a significant milestone in the company’s journey. This dynamic DRT service, initiated in 2019, has evolved into the densest Demand-Responsive Transport network globally, covering 70 municipalities. It provides a flexible transport option that complements bus lines during off-peak hours and offers a reliable public transport solution for less densely populated areas.

Rapid Expansion and High User Satisfaction

The TAD IDFM (Transport à la Demande for Île-de-France Mobilités) service has shown remarkable growth. In just four years, its presence has expanded from covering 8% of the outer suburbs to an impressive 70% today. Padam Mobility’s contribution has been instrumental in harmonising the transport offer across these territories through a unified application. Currently, the service facilitates over 70,000 trips each month, with a commendable 83% user satisfaction rate, underscoring its success and reliability.

The Essence of Demand-Responsive Transport

Demand-Responsive Transport (DRT) is a flexible public transport solution designed to optimise mobility based on actual demand. The core idea is to provide shared mobility everywhere at a manageable cost for local governments. This French innovation acts like a Swiss army knife for connecting territories, reducing car dependency, and mitigating isolation. Importantly, DRT complements, rather than competes with, other public transport modes. Unlike regular transport services, DRT operates based on user reservations, primarily through an application, and can cover entire zones instead of following fixed routes.

A Proven Solution for Modern Mobility Needs

As the TàD IDFM continues to evolve, it stands as a model for modern, efficient, and flexible public transport. The recent milestone of 2 million journeys is a testament to the effectiveness and potential of dynamic Demand-Responsive Transport. Padam Mobility’s commitment to innovation and service excellence positions it as a critical player in the future of public transport, providing sustainable and inclusive mobility solutions.

“We congratulate IDFM on surpassing the 2 million journey mark with their DRT service. This achievement further proves that dynamic Demand-Responsive Transport is poised to become a key tool in public policies aimed at combating mobility poverty and reducing car dependency.” Thibault Lécuyer, CEO of Padam Mobility.

About Padam Mobility

Padam Mobility is the European leader in developing dynamic Demand-Responsive Transport (DRT) solutions, offering innovative tools to optimise the planning, management, and operation of transport services. Founded on advanced technology and deep expertise in the transport sector, Padam Mobility is dedicated to transforming mobility by offering intelligent and sustainable solutions for transport authorities and operators worldwide.

In celebrating its decade-long journey, Padam Mobility not only reflects on its achievements but also looks forward to continuing its mission of transforming public transport and enhancing mobility for communities around the world.

 

This article might interest you as well: Slinky: New On-Demand Transport in Somerton and Langport

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Slinky: New On-Demand Transport in Somerton and Langport

Exciting news for the residents of Somerton and Langport! A new on-demand transport service, Slinky, is now available to make getting around the area easier and more convenient. The on-demand test service kicked off on Tuesday 28 May and is expected to run until March 2026. Bookings can be made starting from Monday, 13 May. Slinky offers flexible booking options, allowing passengers to book a ride up to an hour before travel or up to two weeks in advance.

Using existing bus stops and landmarks as pick-up points, Slinky is designed to be user-friendly. The Slinky app is available for download on both Android and iOS devices, and rides can also be booked on the website. For those with mobility issues, a home pick-up can be arranged. The service connects users to key local amenities such as supermarkets, town centres, and healthcare services, and integrates with the existing public transport network for onward travel.
Slinky has been made possible thanks to Padam Mobility, their software suite uses intelligent and flexible solutions, powered by advanced algorithms and artificial intelligence, to adapt public transport services to real demand, especially in sparsely populated areas. Funded by the Government’s £13 million Bus Service Improvement Grant (BSIP), this flexible minibus service offers a modern solution for local travel needs.

About Padam Mobility
Founded in 2014, Padam Mobility provides digital on-demand public transport solutions to transform peri-urban and rural areas and provide better access to mobility services for all. The company supports its clients on the path to operational excellence while promoting environmentally friendly mobility. Acquired by Siemens Mobility in May 2021, Padam Mobility is headquartered in Paris and has provided the software that powers the Slinky service.

 

This article might interest you as well: Heading Towards an On-Demand Transport Service Utilising Autonomous Buses

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Throwback to our MaaS Event Series: A New Horizon for Multimodal Mobility

Our last MaaS event in the USA has now come to a successful conclusion, and we can look back on an inspiring and horizon-expanding series of events. This series, organized by Siemens Mobility, Hacon, eos. (Bytemark), Padam Mobility, and Sqills, brought together a wide range of experts and stakeholders in multimodal mobility from around the world.

International Approach for Individual Exchange.

The series of events spanned several countries, including Germany, France, the UK, and the USA. Each event, while carrying a different name, focused specifically on the unique needs of the host country. This was essential, as each region has its own regulations, stages of development, and specific needs that must be taken into account. This approach ensures an optimized exchange where all concerns and challenges are addressed, allowing for a holistic approach to MaaS (Mobility as a Service).

Different Formats for New Food for Thought.

The series featured a variety of keynotes from key industry thought leaders who shared valuable insights and visions for the future of MaaS. Panel discussions brought together representatives from various stakeholder groups to discuss the challenges and opportunities of multimodal mobility. These discussions provided a platform for an intensive exchange of ideas and experiences, helping to develop innovative solutions.

Workshops were also an integral part of each event. These interactive sessions offered participants the opportunity to get actively involved and develop concrete applications and strategies for implementing various MaaS topics. Through practical work in the workshops, participants were able to gain valuable experience and try out new approaches directly.

Woman is speaking in front of public

Key Takeaways from These Events:

  • Increasing Importance of MaaS Projects: The demand from users for MaaS is growing, highlighting the need for further expansion and development.
  • Collaboration is Crucial: Successful MaaS implementation requires joint efforts from various stakeholders. Collaboration must take center stage to achieve common goals.

The diverse perspectives and experiences of the participants contributed to a more comprehensive understanding of the requirements and possibilities of MaaS.

Women’s Power in the Organization.

The success of the event series would not have been possible without the active support of our dedicated event team. Svenja Meier (eos.uptrade) and Claudia Staudt (Hacon) managed the logistics, concept development, invitation management, speaker support, and many other aspects. A big thank you also goes to Claudia Inafuko (Siemens Netherlands), who developed the workshop concepts for these events.

 

This article might interest you as well: Padam Mobility Launches a Major Innovation in Orléans: Full Integration of DRT into the TAO Application.

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Padam Mobility Launches a Major Innovation in Orléans: Full Integration of DRT into the TAO Application

Padam Mobility, a European leader in the field of dynamic Demand Responsive Transport (DRT) and a subsidiary of Siemens Mobility, in collaboration with Keolis Métropole Orléans and Code-Troopers, announces a significant advance in shared mobility services in suburban areas: the integration of the DRT App RésaTAO into the TAO application.

A Pioneer in France for the Full Integration of DRT Solution within a Route Planner

This integration, first in France, has been in place since 8 April 2024. It provides users of the TAO application with an enhanced user experience, simplifying the process of planning and booking their transport on demand journeys. Thanks to this update, it is no longer necessary to juggle between different applications to plan a journey.

All On-Demand Transport Features Integrated

Users can now access all the RésaTAO features directly from the TAO application. Searching for routes, booking RésaTAO journeys, tracking the approach of vehicles in real time and consulting timetables are just a few clicks away. This integration offers a smoother, more convenient travel experience for all users.

Collective Success

Thibault Lécuyer-Weber, CEO of Padam Mobility, points out that this collaboration demonstrates the company’s commitment to offering innovative solutions tailored to the needs of passenger-users. “By bringing all TAO services together in one place, we are greatly simplifying the travel experience and helping to drive modal shift,” explains Mr Lécuyer-Weber.

Antoine Lequeux, Director of Keolis Métropole Orléans, added: “This initiative is in line with our vision of more integrated and accessible mobility, taking us a step closer to creating a genuine TAO application bringing together all forms of mobility.

Significant Impact

This update marks an important step in the development of suburban mobility in Orléans. It meets users’ expectations in terms of simplicity and efficiency, promoting more integrated and accessible mobility. It also improves the legibility of the public transport offer, which is crucial for encouraging greater use of public transport and reducing dependence on private vehicles.

About Padam Mobility

A Siemens Mobility subsidiary since 2021, Padam Mobility is Europe’s leading developer of Dynamic Transport on Demand solutions, offering innovative tools to optimize the planning, management, and operation of transport services. Based on advanced technology and in-depth expertise in the transport sector, Padam Mobility is committed to transforming mobility by providing smart and sustainable solutions for transport authorities and transport companies around the world.

This article might interest you as well: Movia Trafik introduces the ‘Nærbus’ on-demand service to transform public transport.

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Heading towards an on-demand transport service utilizing autonomous buses

Article by Jim Fleming, Director of Marketing at Fusion Processing Ltd

Padam Mobility, a provider of Demand-Responsive Transport (DRT) software solutions, is investigating a future concept for on-demand transport using autonomous buses.

Currently, Padam Mobility operates the DRT service “HertsLynx”, utilizing manually driven minibuses on behalf of Hertfordshire County Council.

To explore this new concept, Padam Mobility and the County Council have partnered with mobility consultancy Sustainicity and autonomous technology provider Fusion Processing Ltd in a project supported by Innovate UK.

Fusion Processing is conducting surveys of existing “HertsLynx” routes using an autonomous vehicle equipped with radar, lidar, and camera sensors. The aim is to evaluate these routes from the perspective of an autonomous vehicle.

The project will identify sections of these routes suitable for autonomous vehicles and areas needing modifications, such as addressing overhanging trees, complex road sections, or repainting road markings.

In a separate initiative from the Herts Lynx project, Fusion has collaborated with Alexander Dennis Ltd, the UK’s largest bus manufacturer. Together, they anticipate that an autonomous version of the new Enviro100, a small 25-seat electric bus, will be the first commercially available autonomous bus in the UK.

The companies plan to demonstrate an on-demand transport system with autonomous buses using this new vehicle on a test track in early 2025. Sales are expected later that year for off-highway locations like industrial sites and airports, followed by on-road applications in 2026, coinciding with anticipated new UK legislation.

 

This article might interest you as well: ‘HertLynx’ On-Demand Responsive Transport Expands to new Areas in Hertfordshire

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Revolutionising Mobility: Movia Trafik introduces the ‘Nærbus’ on-demand service to transform public transport in the Faxe region

  • Movia Trafik’s new On-Demand Service “Nærbus” officially launches on April 8, 2024, and will replace three fixed, underutilised bus lines.
  • Users can book the service on weekdays as needed from 6:00 am to 10:00 pm.
  • The “Nærbus” currently covers 108 stops and operates without a fixed schedule, meaning its route is determined solely based on current bookings.
  • Faxe is a municipality consisting of the middle-sized towns Haslev and Rønnede, with a total population of approximately 35,117 residents spread over an area of 405 km².

To provide residents of the rural Faxe municipality with a better alternative to private cars and to optimise the existing public transportation network, the Danish transport authority Movia Trafik, in collaboration with Padam Mobility, has developed a new demand-responsive mobility service.

Named “Nærbus”, the service aims to enable residents in and around Haslev to reach desired destinations within the area more easily and quickly. In particular, the service aims to simplify access to long-distance travel, especially considering that 25% of Faxe residents commute over 50 km daily to their workplaces. Therefore, the connection to the local train station, linking people to larger cities like Køge and Copenhagen, is essential to provide a comprehensive and attractive transportation alternative.

The “Nærbus” operates in a free-floating configuration, meaning its route is determined by current bookings, allowing users to be taken directly to their desired destinations. Additional users with similar destinations can join along the way, with the travel time only varying within the specified time frame. This not only prevents the driver from stopping at stops where no passengers want to board or alight but also enables travel routes to be covered almost as quickly as with a private car.

Padam Mobility will support Movia Trafik throughout the project to ensure the best user experience for all passengers. This includes extensive planning and simulations before the start of the project as well as ongoing monitoring and analysis of the generated service data, which enables a precise evaluation of the network and, if necessary, adjustments to the service.

User interface and booking process of the Nærbus app

The “Nærbus” can be booked via app, phone, or a booking website. Additionally, the service is partially integrated into the national trip planner “Rejseplanen”. Users who already use Rejseplanen can easily access the On-Demand Service within the app to plan and search for Nærbus trips and book via the whitelabeled Nærbus app.

The integration into the Rejseplanen app marks an important development step for “Mobility as a Service” in Denmark. Users receive all the essential information for a seamless journey, including current traffic information, ticket prices, transport options, etc., all in one application. The collaboration with Padam Mobility gives Movia Trafik a  strong partner to incorporate on-demand services into its existing offering and to expand its service to other regions in Denmark.

 

This article might interest you as well: Padam Mobility launches “Buss On Demand” for Swedish Public Authority Västtrafik

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Royal Geographical Society Symposium 2024: Geography in Practice – The Future of Rural Mobility

This day-long symposium held at the Royal Geographic Society presented a range of perspectives on the issues and challenges emerging in rural mobility. A range of speakers from different regions and bodies looked at case studies that covered the use of new low-carbon modes from e-bikes to DRT in rural areas.

Padam Mobility provided some of the research material used by researcher Beate Kubitz to present case studies to show the contrasting approaches to DRT in the UK and in France.

Mobility provision in the greater Orléans area through the RésaTAO on-demand service; Example extracted from Beate’s presentation

The French mobility law or LOM came into force in 2019 and affirms everyone’s right to mobility. It is the organising principle behind transport in France and has lead to French transport authorities reviewing their networks to ensure this provision. Whilst trains, trams and fixed line buses provide a network of mass transit, where the population is less dense – at the edges of cities and in rural areas – they have designed DRT services to link people to onward travel or allow them to travel within their area. These DRT schemes form rings round major cities, serving dispersed communities, villages and hamlets.

In the UK, the Future of Transport rural strategy includes DRT as an effective part of rural transport. However, the implementation so far is more fragmented, with a number of pilots funded by the Rural Transport Fund providing services in some areas.

Mapping the population density in the HertsLynx on-demand service area for the county of Hertfordshire; analysing mobility supply gaps; Example extracted from Beate’s presentation

There are still similarities between the UK and France though. Where DRT schemes are implemented there are common themes that emerge in the experience of the people using it. Research indicates that DRT enables more people to access public transport close to their homes, their journey times by public transport are reduced and they can travel to work, social activities and services.

Did you miss Beate’s presentation? Contact her by clicking here to find out more.

We also recommend reading “Future of Transport” by the Department for Transport, which is freely available under this link.

 

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Reflecting on a Remarkable Year: Padam Mobility’s 2023 in Review

2023 has been filled with challenges, triumphs, and moments that have shaped our organisation. Join us as we embark on a retrospective journey, month by month, in which we summarise the highlights of our growth and successes. 

January

Île-de-France-Mobilités extends Partnership with Padam Mobility for 4 Years

The decided extension of the partnership with Île-de-France-Mobilités and the successful TAD IDFM service at the end of 2022 gave us a positive start to the new year. The On-Demand network we’ve been operating since 2019 is now the largest in the world. A success that we will expand further in the coming year with exciting projects.

Regional DRT Service of the German Transport Association VGI expands further

The VGI-Flexi Service, which we have been operating since June 2022 in collaboration with the Verkehrsverbund Großraum Ingolstadt, significantly increased its reach this year. In January, the third service area was already added to the app, marking the beginning of a sustainable success story for local On-Demand offerings.

February

WeCommute, powered by Padam Mobility, offers smart Commuting Solutions 

In February, we announced our partnership with WeCommute, a provider of innovative transport solutions that help companies offer accessible, affordable, and convenient transportation. The specialist in smart commuting provides a flexible fleet of minibuses and buses powered by Padam Mobility’s intelligent, demand-responsive transport algorithms.

Ziad Khoury, co-founder of Padam Mobility, is leaving the company after nine years 

A face that Padam Mobility will surely miss, yet gratitude for all that Ziad has achieved for the company prevails. We wish him all the best for his future endeavors and look forward to any future reunions!

March

UK Club Client in Birmingham

Our close collaboration and feedback from our customers are essential to us. In March, we organized a meeting with our customers in the UK to discuss wishes, critiques, and the future of On-Demand services. These meetings are valuable for both our customers and us to continue developing our product to best meet our customers’ needs.

April

Mobility Summit in Hanover, Germany 

Our close collaboration and feedback from our customers are essential to us. In March, we organized a meeting with our customers in the UK to discuss wishes, critiques, and the future of On-Demand services. These meetings are valuable for both our customers and us to continue developing our product to best meet our customers’ needs.

May 

Webinar: Accessing rural bus services – how can we ensure equity?

In this webinar, we explained how the innovative HertsLynx DDRT service, commissioned by Hertfordshire County Council, funded by the DfT Rural Mobility Fund and launched in 2021, is successfully serving a higher percentage of the population and enabling many more people to walk to the bus from hamlets and villages. Our Business Development Manager James West was joined by Alice Missler, Demand Responsive/Community Transport Team Leader at Hertfordshire County Council. Matthew Clark, Associate Director, New Mobility at Steer, hosted the webinar.

Rewatch the Webinar on YouTube

Padam Mobility presents new On-Demand Transport for the districts Schweinfurt and Kitzingen

In early May, a new On-Demand service named “callheinz” started in Germany. Callheinz is intended to complement the public transport offering in the region, meaning it cannot be booked when fixed-line services are offered simultaneously. The service has since expanded to another area, with the project’s testing phase scheduled for five years.

June

Flexible and eco-friendly demand transport offering “AktiVVo” starts in the district of Augsburg

Also in the district of Augsburg, a new On-Demand service was launched. Initially serving the regions of Holzwinkel and Altenmünster, Roth- and Zusamtal, the goal is to better supply rural regions with transport options and connect people more easily with existing public transportation.  

5 million passenger trips completed in just four years 

In June, we hit a fantastic record – 5 million journeys completed since 2019. This milestone has shown us how far Padam Mobility has come in recent years and the impact that on-demand mobility has had on the everyday lives of many passengers.

Webinar: Transport Planning and DRT with Xuefei Wang and Jack Holland

Careful planning and consultation before the introduction of a new On-Demand service are essential. There is no one-size-fits-all template for On-Demand services, and important parameters must be clarified before configuring a tailored service. In this webinar, organised by Landor Links, our transport consultant Xuefei Wang discussed with Chris Hillcoat from KPMG and Jack Holland from Padam Mobility how the creation of a new service area should be approached. 

Interview: Why does Transport Consulting matter? – A Conversation with Mobility Engineer and Transport Consultant Xuefei Wang 

Webinar on YouTube

July   

Product Improvement: Make your fixed lines and your DRT coexist easily with the blocking of DRT bookings and the display of fixed lines of your territory!

This feature highlights the public transport available in a given area and suggests alternative itineraries to DRT. In addition to the feature that blocks DRT bookings when public transport lines are available, this new feature gives users all the information they need about these lines! Check out our video and our guide on non-competition for more information.

As a member of PAVE Europe, Padam Mobility is committed to innovation and education in Autonomous Traffic

Padam Mobility’s commitment to the development of autonomous On-Demand transportation is not new. In addition to active participation in the EU-funded AVENUE project and the existing ULTIMO project, Padam Mobility has been a member of PAVE Europe since July this year. PAVE Europe is a collaboration of various partners from the non-profit, business, and academic sectors, working to educate the public about the deployment of autonomous traffic and positively shape the future of this groundbreaking technology. We are excited to actively support this initiative.

Enhancing Accessibility in rural Cheshire West and Chester with DRT Service “itravel”

Since July this year, a new On-Demand service has been operating in Cheshire West and Chester. The new On-Demand service is an important step for the region, providing residents of remote areas better access to essential destinations and fixed main connections. The three-year pilot project is supported with £1.075 million from the Department for Transport’s Rural Mobility Fund.

August 

From Home to Terminal 5 – Padam Mobility, Thames Valley Buses and Heathrow introduce new app-based “Go2Gate” Bus 

Go2Gate is a minibus service exclusively for the Dedworth area that can be easily booked via an app to get to the airport. The buses pick passengers up near their homes, sometimes even right outside their front door, and drop them off outside Terminal 5, from where they can easily get to all parts of the airport on the free trains, the underground and the H30 bus. This service is a great asset in relieving traffic congestion around the airport and providing travellers and employees with a reliable and easy connection to the airport. 

September 

Padam Mobility launches “Buss on Demand’ for Swedish Public Transport Authority Västtrafik 

With the new On-Demand service, Västtrafik, one of Sweden’s largest public transportation authorities, brings innovative mobility to Ulricehamn, Västra Götaland. The service focuses on connecting less populated areas around the medium-sized city of Ulricehamn, improving residents’ mobility and facilitating access to the city center. The first pilot phase of the project spans eight months and aims to examine the impact of the On-Demand service on the population’s mobility behaviour.

Padam Mobility launches new Demand Responsive Transport App as part of the Solent Future Transport Zone Programme 

In collaboration with the community transport organizations FYT Bus on the Isle of Wight and Dial-a-Ride by Social Care in Action (SCiA) in Southampton, Solent Transport and its four local authority partners introduced a new mobile app for the Solent region to improve access to FYT and SCiA services.

Connect 2 MaaS Day in Zoetermeer 

For the second time this year, the Connect 2 MaaS Day took place at the Siemens Office in Zoetermeer, Netherlands. It’s a format that our customers and partners highly appreciate. Leading MaaS providers come together, present best practices, discuss challenges, and demonstrate how the integration towards a comprehensive MaaS offering can be successful. The positive response motivates us to bring this format to the UK and Germany next year.

ULTIMO Project introduces its first Automated On-Demand-Service in Geneva powered by Padam Mobility

The Swiss transportation authority “Transports Publics Genevois” (tpg) achieves a milestone with the ULTIMO project: in Geneva, they now offer an automated on-demand shuttle service through the regional on-demand app. The 38-hectare service area includes facilities such as a hospital and a kindergarten. Three autonomous, electrically operated vehicles are the focus of this innovative project to transport passengers to their desired destinations. Booking and handling of the trips are done through Padam Mobility’s AV technology.

October 

Harper rides The Robin to Lydney with minibus service set to expand in the Forest

External source: The Forester

FOREST MP Mark Harper championed county minibus The Robin in Lydney this morning (Friday, October 20) with the service set to expand into the north of the district thanks to new funding.

County councillors hosted a visit from the Secretary of State for Transport at Lydney Dial-A-Ride, in which he spoke to passengers who regularly use the council-run on demand service.

Webinar: Best practice in Digital DRT and community transport

Community Transport is one of the essential elements for a functioning local transport service in many communities in the UK. Padam Mobility is committed to improving this element and making it simpler and more efficient through digital products. In the webinar, independent transport consultant Beate Kubitz and Louise Currie, CEO of the Community Transport Charity, discussed successful examples like the “The Robin” Service in Gloucestershire. The webinar was moderated by Victoria Armstrong, CEO of the Community Transport Association (CTA).

November 

Grégoire Bonnat bids farewell as CEO of Padam Mobility; Siemens Mobility appoints Thibault Lécuyer-Weber as his successor

After the departure of Grégore Bonnat, co-founder and longtime CEO of Padam Mobility, Thibault Lécuyer-Weber is appointed as his successor. The whole team will miss Grégoire and is infinitely grateful for his tremendous dedication and efforts over the years. However, we are also excited to have found a new strong CEO in Thibault, who will facilitate the transition as seamlessly as possible. We look forward to starting a successful year together in 2024.

HertsLynx On-Demand-Service reaches 50,000 Passenger Trips Mark 

The HertsLynx Service, launched at the end of 2021, is a perfect example of the impact of On-Demand services on public transportation offerings in rural areas. Some villages served by the service consist of only 30-40 houses. Before the introduction of the On-Demand service, it was challenging to reach people living in these very rural areas with fixed lines; around 40,000 potential passengers lived up to a 15-minute walk from a bus stop. Customer surveys have shown that the service is gladly used by a large portion of the population, regardless of age. We are excited to continue this success story in the next year.

December 

A Year of Growth, Resilience, and Gratitude. As we close the chapter on 2023, we are filled with gratitude for the journey we’ve undertaken. This year has been a testament to our resilience, adaptability, and unwavering commitment to excellence. Join us in looking forward to a promising future, built on the lessons learned and the successes achieved in the past twelve months.

Thank you for being a part of Padam Mobility’s 2023 story. Here’s to new beginnings and continued success in the coming year!

 

This article might interest you as well: HertsLynx DRT Service expands to new areas in Hertfordshire 

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‘HertsLynx’ Demand-Responsive Transport Service expands to new areas in Hertfordshire

  • HertsLynx On-Demand grew to include Ware, Hertford, and the district of Dacorum in December 2023
  • HertsLynx On-Demand in the Buntingford area reached the milestone of 50,000 passengers in November 2023
  • The service was commissioned by the Hertfordshire County Council in 2021 and is based on the DRT technology from Padam Mobility, with UNO Bus responsible for operations

The HertsLynx service, launched by Hertfordshire County Council in September 2021, provides residents of very rural areas in North and East Herts with flexible and easy access to nearby Key Hub Towns. The on-demand service offers a new quality of life, particularly in places where people were previously heavily dependent on their own car. Partly funded by the Rural Mobility Fund, the service aims to provide bus services where conventional bus routes would not be economically viable. This is an important commitment by the government confirming that mobility is an important factor in creating a liveable area for all.

The HertsLynx service operates flexibly, meaning it does not follow a fixed route but adapts to the ride requests of users. It can be reconfigured based on demand, with project teams from HCC and Padam Mobility closely aligning the service design with the real needs of users. A night service, which was initially introduced during the 2022 Christmas period to transport people safely to and from the Christmas market, was made permanent in April 2023. The so-called “HertsLynx Evening Service” now operates every Friday and Saturday from 8:00 PM to 11:30 PM.

Users of all ages have embraced the app-based transport service from the outset. The service now handles around 3,000 journeys per month and reached the milestone of 50,000 passenger journeys in November 2023. The positive reception confirms that the service is a much needed tool enhancing local mobility.

These excellent developments have prompted Hertfordshire County Council to further expand the service. In recent months, the on-demand service has been extended to several service areas. Two additional vehicles now serve Hertford and Ware, bringing the fleet to a total of 7 vehicles. This new area is also served by the “HertsLynx Evening Service” on Fridays and Saturdays. To make the service more efficient, some trips, e.g. from Hertford to Ware and vice versa, are not permitted. Users can find out about the authorised distances online.

Recently, the Dacorum area has also been integrated into the HertsLynx platform. The service will cover Berkhamsted, Hemel Hempstead, Tring, and surrounding villages, aiming to increase access for residents to employment, education, healthcare, and leisure activities by offering transport links from rural areas.

The launch of the new HertsLynx service is part of Hertfordshire County Council’s Government-funded Bus Service Improvement Plan (BSIP), which intends to increase passenger numbers through the introduction of several key initiatives, such as the establishment of on-demand rural services.

 

This article might interest you as well: HertsLynx On-Demand service reaches 50,000 passenger trips mark

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HertsLynx on-demand service reaches 50,000 passenger trips mark

There was excellent news for HertsLynx this month, as it reached the 50,000th passenger trips mark! This rural service, launched in late 2021, is leading the way in delivering public transport across rural areas. It serves the area around the Hertfordshire town of Buntingford. These areas, where some villages consist of only 30-40 houses, are difficult to serve with fixed line routes and around 40,000 people were more than a 15-minute walk from a bus stop.

When HertsLynx launched, people were quick to adopt the new service, both those people who live near the skeleton network of rural bus routes, but also in villages and hamlets which were not previously on bus routes. Customer surveys show it’s being used by a variety of people with about 25% of ticket sales to young people and 10% to older people. Key destinations include Freman College in Buntingford and stations in Royston and Stevenage. The service notably provides people in the area with a direct link to the Lister Hospital in Stevenage, which was previously only possible on public transport via a very circuitous route. Trip patterns also vary, as its used for a variety of purposes, with one in six passengers using the service 5-20 times a month to make about a third of the trips, and the majority of the others use it less regularly.

Padam Mobility is really proud to be working with Hertfordshire County Council to power this vital service.  The service has proved very popular and is being extended to cover the area below Buntingford as far as Ware.

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